Question 1

How long does shipping take?

Accepted Answer

We offer free express delivery across Pakistan, typically within 2–3 business days. For international orders, delivery times vary by destination and are shown at checkout.

Question 2

Can I add a personal message or gift note?

Accepted Answer

Yes. When you add an item to your bag, you can include a personal message or gift note. We'll handwrite or print it on our signature card and include it with your gift.

Question 3

Do you offer gift wrapping?

Accepted Answer

All our gifts are presented in our signature packaging. Select collections include premium gift wrapping and a handwritten note. Options are shown on each product page and at checkout.

Question 4

How do I track my order?

Accepted Answer

After your order ships, we'll send an email with a tracking link. You can also track your order anytime using the Track Order page and your order number and email.

Question 5

What is your return policy?

Accepted Answer

We want you to be completely satisfied. Unused items in original packaging can be returned within 14 days. See our Returns page for full details and how to start a return.

Question 6

Where are your products made?

Accepted Answer

Our gifts are handcrafted in Pakistan by skilled artisans. We work with makers who share our commitment to quality, tradition, and contemporary elegance.

Question 7

Do you ship internationally?

Accepted Answer

Currently we focus on delivery across Pakistan. International shipping may be available for select items—please contact us with your location and we'll do our best to help.

Question 8

How can I contact customer support?

Accepted Answer

You can reach us via the Contact page, by email, or through our social channels. We aim to respond within one business day and are happy to help with orders, gifting advice, or any questions.

Frequently Asked Questions

FAQ list